Privacy & Cookie Policy


Pharmacosmos UK (Pharmacosmos) is firmly committed to protecting the privacy of information we may collect from our online visitors and at all time complies with the data protection laws including the UK Data Protection Act 2018 and the EU General Protection Regulation or GDPR. It is our intent to balance our legitimate business interests in collecting and using information received from and about our online users with their reasonable expectations of privacy. The following policy discloses how we handle information gathering and our dissemination practices for the website: Pharmacosmos.co.uk.

Your privacy at pharmacosmos.co.uk
This website is created to provide information about our company, products and services. This privacy and cookie policy applies only to this website and describes how and why we collect information about you as a user.

The information we gather
We use cookies on this website for various purposes related to functionality, web analysis and marketing. However, most cookies we use to gather statistics about your visit. This information we can use to improve the user experience on our website. Some information we ask you for directly, but other information is collected automatically. All information collected automatically is stored in an aggregate form and cannot be used to identify you as a specific individual. We occasionally ask you to provide us with information that can at times be personally identifiable and private. As a result, information gathered by us can be divided into two main categories:

1) visitor statistics
2) Other personally identifiable information

We do not link aggregated visitor statistics with personally identifiable information.

Aggregated visitor statistics
When you visit our website, we automatically collect general information about your computer and its location, as well as the web-site you came from if applicable. This information is only used in aggregate form to inform us where our visitors come from, what they look and act on, and where the most time is spent.

Information we collect automatically:

  • First party Cookie support (Whether you allow us to place a cookie on your computer)
  • Visitor ID (Provided by a cookie we place on your computer when possible)
  • Referrer (i.e. where you came from, e.g. google.com)
  • Date and time of visit
  • Regional and language settings (to determine which country you are in)
  • Operating System (Windows, OS X, Linux, iOS, Android etc.)
  • Browser & Browser Version (Chrome, Internet Explorer, Firefox, Opera, Safari etc.)
  • Screen Resolution (1280x1024, 1024x768, etc.)
  • JavaScript support
  • Java support
  • IP address (Your computers address on the internet)
  • The title of the page you are viewing
  • The URL of the page you are viewing

Use of cookies
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences – e.g. choice of language.

At Pharmacosmos we use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

  • Strictly necessary cookies; Cookies that are strictly necessary in order to enable you to move around the website and use its features.
  • Functionality cookies; Functionality cookies record information about choices you’ve made and allow us to tailor the website to you.
  • Performance cookies; Performance cookies are used across Pharmacosmos websites for internal purposes to help us to provide you with a better user experience. Information supplied by these cookies helps us to understand how our visitors use pharmacosmos.co.uk so that we can improve how we present our content to you.

You can learn more about cookies in general here, including how to deselect cookies.

Other personally identifiable information
At times, we need to collect more personal information about you. Some areas/parts of our website might require you to register in order to log in and we might ask you for information such as your age and occupation to better understand the purpose of your visit and to improve your visitor experience.
In any case, whenever we ask you for any personal information that can be used to identify you as an individual, we will always provide a privacy notice for you at the time of collection to provide an explanation as to why we gather the personal information, how we gather it, how we store it, and how we plan on treating and using it and, if required, we will ask for your consent.

How personal information is used
We will only gather and store personally identifiable information for the purpose stated during the gathering process. When we finish processing your information for the stated purpose, we will erase and destroy it to ensure your privacy. More details of how your personal information will be used, if it is collected, will be provided to you in a privacy notice at the time the data is collected.

Collection of sensitive data
We do not collect or retain sensitive personal data such as relating to your health, ethnic origin, religious beliefs or political conviction etc. on this site. In the rare case where we do seek to collect such data we will do so in strict compliance with local data privacy law and as above, we will inform you by providing a privacy notice at the time of collection to inform you of what we will do with your data and obtain your consent if required. If you have questions or concerns regarding this policy, please contact us.

How we ensure data security
We take protecting your personal data very seriously and comply strictly with the provisions of data protection laws and the GDPR. Personal data is collected on this website only to the extent required. Under no circumstances is the collected data sold on to third-parties for any reason.

Disclosure to third parties
We will never transfer or sell personally identifiable information about our visitors to a third party including other companies within the Pharmacosmos group,  unless we explicitly state so at the time of collection of that personal information, or when we ask for your permission before doing so.

We will generally only share information with our contracted service providers and advisors. However in order to comply with legal obligations, to protect the rights, property or safety of Pharmacosmos, its employees and others, or in the event we sell or liquidate any part of business or assets, personal,] data may be shared. Any such sharing will be in compliance with data protection laws.

Your data protection rights
You are entitled to know whether we hold personal information about you and, if we do, obtain insight to that data, object to or request a restriction on what we do with your personal information and require it to be corrected if it is inaccurate. You are also entitled to know the purposes for which it is processed and in some cases you may be able to request that it is deleted. Please contact us if you wish to make a data subject access request for access to the personal information that we hold about you. 

Who to contact
If you have any questions about this Privacy & Cookie policy, or you want to obtain insight into personal data held about you, you may contact us via e-mail at info@pharmacosmos.co.uk.

If you are unhappy about the way we have dealt with your personal information or how a request has been handled, or you believe that your request has not been complied with, you have the right to complain to the Information Commissioner’s Office.

Information on how to make a complaints can be found at: https://ico.org.uk/make-a-complaint/.

Governing Law
This privacy and cookie policy is governed by and interpreted in accordance with English law.

 

Pharmacosmos